Privacy Policy

Introduction

UKWeightloss ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, date of birth, and contact details
• Medical history and health information
• Payment and billing information
• IP address and device information
• Website usage data and cookies

Sensitive Health Information

As a healthcare provider, we may collect sensitive health information including:

• Medical conditions and symptoms
• Medication history and allergies
• Weight and BMI measurements
• Treatment plans and progress

How We Use Your Information

We use your personal information for the following purposes:

• Providing medical consultations and treatments
• Processing orders and payments
• Communicating about your treatment
• Improving our services and website
• Complying with legal and regulatory requirements
• Marketing (with your consent)

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for specific processing
• Contract: To fulfill our contractual obligations to you
• Legal Obligation: To comply with legal requirements
• Vital Interests: To protect your health and safety
• Legitimate Interests: For our legitimate business interests

Information Sharing

We may share your information with:

• Healthcare professionals involved in your treatment
• Fully regulated U.K. clinic for medication dispensing
• Payment processors for transaction processing
• Delivery services for order fulfillment
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Staff training on data protection
• Access controls and authentication

Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage
• Marketing Cookies: For personalised advertising (with consent)

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain medical records as required by law

Contact Information

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

Complaints

If you have concerns about how we handle your personal information, you can:

• Contact us directly using the information above
• Lodge a complaint with the Information Commissioner's Office (ICO)
• Visit the ICO website: ico.org.uk