Frequently Asked Questions

We are a comprehensive weight management service offering online consultations, medicated weight loss treatments, and expert medical advice. We help you achieve sustainable weight loss through evidence-based approaches and personalised care.

Start by completing our online health questionnaire. One of our experienced healthcare professionals will review your information and provide personalised recommendations. If suitable, we can prescribe medication and provide ongoing support throughout your weight loss journey.

Yes, our services are available to residents throughout the United Kingdom. Our online consultation platform makes it easy for you to access expert weight loss support from the comfort of your home.

Pricing varies depending on your treatment plan and prescribed medication. Your initial online consultation is free. Once your healthcare professional reviews your case, we will provide you with a detailed breakdown of costs for your personalised treatment plan.

The online health questionnaire typically takes 10 to 15 minutes to complete. Once you submit it, a healthcare professional will review your information within 24 to 48 hours and provide personalised recommendations.

We prescribe clinically proven weight loss medications that are licensed and approved for use in the UK. The specific medication recommended will depend on your individual health profile, medical history, and weight loss goals. Our healthcare professionals will discuss all options with you during your consultation.

All medications we prescribe are clinically approved and have been thoroughly tested for safety and efficacy. Our healthcare professionals carefully review your medical history to ensure any prescribed medication is safe and appropriate for you. We also provide ongoing monitoring and support throughout your treatment.

Yes, regular check-ups are an important part of safe and effective weight loss treatment. We will schedule follow-up consultations to monitor your progress, adjust your treatment plan if needed, and ensure you are achieving your goals safely.

Absolutely. Our service includes access to qualified doctors who can provide expert weight loss advice, answer your questions, and adjust your treatment plan as needed. You can communicate with our medical team through our secure online platform.

Eligibility for weight loss medication depends on several factors including your BMI, overall health, medical history, and weight loss goals. Generally, prescription weight loss medications are suitable for adults with a BMI of 30 or above, or 27 or above with weight-related health conditions. Our healthcare professionals will assess your eligibility during the consultation.

No, you do not need a referral from your GP to use our service. Our qualified healthcare professionals can assess your suitability for treatment independently. However, we do recommend informing your GP about any treatment you are receiving.

Certain medical conditions may affect your eligibility for weight loss medication. During your consultation, you will be asked about your medical history, current medications, and any existing health conditions. Our healthcare professionals will use this information to determine the safest and most appropriate treatment for you.

Our services are designed for adults aged 18 and over. Weight loss medication is typically not recommended for people under 18 or over 75 without careful medical supervision.

Once your prescription is approved, medication is typically dispatched within 24 to 48 hours. Standard delivery usually takes 2 to 3 working days, though this may vary depending on your location. We also offer express delivery options for faster service.

All medications are packaged discreetly with no external indication of the contents. Your privacy is important to us, and we ensure all deliveries are handled with complete discretion.

If you are not available to receive your delivery, the courier will typically leave a card with instructions for redelivery or collection. Some items may be left in a safe place if you have provided delivery instructions.

Yes, we offer repeat prescription services for ongoing treatment. Your healthcare professional will schedule regular reviews to ensure your treatment remains appropriate and effective. You can easily request repeat prescriptions through your online account.

Weight loss results vary from person to person and depend on many factors including your starting weight, how well you follow the treatment plan, lifestyle changes, and your individual metabolism. Many people lose 5 to 10% of their body weight within the first few months. Your healthcare professional will discuss realistic expectations during your consultation.

If you are not seeing the expected results, our healthcare professionals will work with you to adjust your treatment plan. This might involve changing your medication, adjusting dosages, or exploring alternative approaches. We are committed to helping you find the right solution for your weight loss journey.

We provide comprehensive support including dietary guidance, lifestyle advice, and ongoing communication with our healthcare team. You will have access to resources to help you make sustainable lifestyle changes that support your weight loss goals.

If you experience any side effects, contact our healthcare team immediately through your online account or our support line. Most side effects are mild and temporary, but we take all concerns seriously and will provide guidance or adjust your treatment as needed.