UKWeightloss - Medical Weight Loss Specialists

Complaints

How we handle your feedback and concerns

How we will deal with your complaint

We pride ourselves in delivering excellent care to all our clients. However, should you be dissatisfied and wish to raise concerns; we will endeavour to resolve your dissatisfaction in accordance with our complaint protocol.

Making a Complaint

If you wish to make formal or informal complaint to us, it can be made via the following ways:

Complaint Procedure

Once we have received your complaint it will be dealt with in accordance with the following 3 steps procedures.

1Stage 1

You will be sent an acknowledgement within ten working days of receipt of your complaint. If we are unclear as to any aspect of the issues you have raised with us, we may ask you for additional information or clarification to investigate the matter further. If we do not receive clarification within 20 working days, we will be unable to review the complaint and the case will be closed.

2Stage 2

The Team will review your complaint and a full reply will be sent to you within 20 working days. You may respond in writing to us.

3Stage 3

If you are dissatisfied with this response, you can refer your complaint in writing to the Director. All aspects of the complaint will be reviewed, and a response sent to you within 15 working days. If you remain unhappy with the final response your next step is to seek independent legal advice.

Regulatory Compliance

We comply with the CQC Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16 - management of complaints. All patient dissatisfactory information is monitored through our Clinical Governance process and used to improve practice.

Care Quality Commission

Care Quality Commission

20 Grosvenor Place

London, SW1X 7HN

Contact Information

If you have any questions about our complaints policy or wish to make a complaint, please contact us: