Privacy and ICO Policy
Welcome to the UKWeightloss website, a trading name for Adexcel Aesthetics Clinic on weight loss and management. We are committed to safeguarding your privacy whilst on this website. This page details our Privacy Policy and how any Personal Information you provide will be processed.
For the purposes of this website, âweâ, âourâ, or âusâ refers to Adexcel Aesthetics Clinic.
In the context of the law and this notice, âprocessâ means collect, store, transfer, use or otherwise act on information.
This Privacy Policy sets out the conditions through which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (âpersonal informationâ) and information that could not.
We take seriously the protection of your privacy and confidentiality. We understand that as a visitor to our website, you need to know that your personal data will not be used for any purpose(s) unintended by you, and that your data will not accidentally (or otherwise) fall into the hands of a third party without your express permission or if requested by law.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you will reciprocate same.
Your personal information will only be used for defined purposes and to enhance your experience whilst on this website.
What are the defined purposes?
Defined purposes include:
To contact you e.g., when you send us an email
To gather further information from you e.g., when you book an appointment on our website
To process your order if you make a purchase from us
To send you regular emails about our blog posts and other relevant emails if you subscribe to our mailing list.
What Information Do We Collect and Why?
Browsing Our Website
If you are just browsing through our web site, reading content and gathering information we will gather and store certain information from your computer, such as which type of browser you are using, how you are accessing our website (e.g. through a mobile phone, etc), how long you spend on certain pages, where you exit and your IP address. The information we gather is not intrusive and we are unable to identify you as an individual or find your email or physical address through it. That data we gather which is personal to you, e.g. IP address, will be retained for 26 months and will then be deleted.
The information is collected through Cookies, and youâll see that most websites, ours included, ask for your permission to use these cookies. You can see our Cookie policy if you want more detail.
What Personal Information is processed?
When you send us an email, subscribe to our newsletter, purchase a product from our online shop and/or register to use our online booking service, personal information we process include your name, email address, telephone number and any other information you choose to provide.
The following information may be collected, stored or use:
Information you provide when registering with this website and/or subscribing to our newsletter
Information you provide in relation to any direct purchase of a product we sell or to pay for a service
Information about your computer, visits to and use of this website, including geographical location, browser type, length of visit, website navigation paths
Information you publish on our website e.g. blog comment
Information contained in or relating to any communication that you send to us
Any other personal information you may choose to send to us.
Requesting a quotation or making an enquiry
We will keep your data on file for a period of two years after providing the quotation requested or answering your question. We do this so we can refer to your quotation and information if you contact us in the future. We will send you information in relation to the quotation and the related services we offer for a period of one year following your request. We will stop sending marketing material after this period unless you have opted to receive it. All marketing material we send you will have an option to opt out of future communications.
If you request that we delete the information we hold on file for you, please see the section below on how to delete your information.
You have booked a Consultation
Should you decide, you would like to attend a consultation we will collect further personal and medical information from you to help establish your eligibility for the services we offer. The information we collect will be only that which is necessary in this regard. It will include, but is not limited to, your Address, Date of Birth, Height, Weight, BMI, Medical and Mental Health history, weight history and any allergies you suffer from. We share this information with the specialist you will meet for consultation through secure communication channels. We share this information so that the specialist can accurately assess your eligibility for treatment.
When you provide your personal data, including any sensitive personal data, that we require when booking your consultation, you are consenting to our privacy policy and consenting for us to securely share this data with the consulting specialist. We will maintain your data for a 2-year period following your last communication with Adexcel Aesthetics Clinic or for as long as is required for legal or insurance purposes, whichever is longer. You can request that we delete the data we hold on to you at any time. Please see below the process to do this.
You have booked a Programme
If you are eligible for one of our services and wish to proceed, our team will book your programme. When you decide to proceed and pay your programme fee you are entering a contract with Adexcel Limited under which UK Weightloss will supply services. Under the terms and conditions, Adexcel Limited Data Protection policies will apply.
We may share certain data with third party suppliers to carry out any additional tests and/or reviews necessary to confirm your eligibility for treatment and to obtain informed consent. Only information necessary to undertake your treatment safely and effectively will be shared. We may also write to your GP to inform them of the treatment programme you are having.
We will maintain your data for as long as is necessary for legal and insurance purposes given the nature of the procedure undertaken. This is for the protection of both parties.
After your Programme
Following your programme, we will contact you as part of your aftercare package to help you optimise the results from your procedure. This is part of the ongoing contractual support you receive from Adexcel Limited. We will also from time to time send you information to keep you up to date with our latest products, services and offers.
You can opt out of receiving this information any time after your aftercare has finished. See the section below on deleting your data.
Children
Children under 18 should only use this web site with permission of parents or guardians. We ask that children refrain from submitting any personal information to us. We do not treat patients under the age of 18 in any circumstances. If we receive an enquiry from a minor, we will invite them to direct their query to a parent/guardian or to their doctor. In some cases, we may provide the contact details for Child line.
Resale or disclosure of information to third parties
Weight Loss Clinic does not sell, rent, loan, trade, or lease any personal information collected at our site, including registration forms or email lists, unless required by law.
Data retention
We keep your data only for as long as is necessary.
When you unsubscribe from our mailing list, all the personal data you supplied at the time you joined the mailing list would be removed immediately.
When you no longer wish to remain as a registered user of our website to leave blog comments, the comments you have posted already would still be visible. However, if you write to use requesting it and provide us with the details you used to register your account, we may alter your registered name to say âdeleted userâ
We keep all emails received for at least 5 years from the date of receipt
We would also keep your data, as appropriate, on our clinic management software for as long as is required by us:
To provide you with the services you have requested
To comply with other law(s)
To support a claim or defence in court
The information you provide will not be sold to another person or firm. Your details will only be passed on to a third party, if appropriate, with your consent or if required by law.
Compliance
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org.
Disclaimers
The contents of this page may continue to be applicable even if you terminate your use of this website.
Other than as set out on this page, we do not share, or sell, or disclose to a third party, any information collected through our website. Where appropriate to do so, for instance to make a referral, we would only do so with your express permission either written or verbally given. You may withdraw this consent at any time by sending us an email info@ukweightloss.co.uk.
The only time we foresee that we may share your details with a third party without your express permission is if we are required to do so by law.
If you join us as a service user, for example after using this website, a separate contract is formed between you and Adexcel Aesthetics Clinic. To carry out our obligations under that contract, we must process the information you provide to us. We shall continue to do this, as appropriate, until the contract between us ends and/or is terminated by either party under the terms of that contract. Please email us at info@ukweightloss.co.uk if you would like further information about the contract.
Complaints
If you complain about any content on this website and/or our service(s), we shall investigate your complaint.
When we receive your complaint, we would record all the information you have given us. It is this information that will help us resolve your complaint.
If your complaint requires us to contact a third party, it may be essential for us to give to that other party some (or all) of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
If we are unable to resolve your complaint or you do not agree with our decision, we hope you would agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissionerâs Office. This can be done at https://ico.org.uk/concerns/.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and only share information this is necessary and in a secure format.
If at any point you suspect or become aware of a security incident please forward the communication to us or report the incident by email to: info@ukweightloss.co.uk
Deleting your data
If you would like us to delete your data, please email: info@ukweightloss.co.uk providing your name, address and the email address concerned.
Opting Out of general and marketing communications
All emails and letters we send you will include an opt out facility. You can request that we cancel future general and marketing communications at any time, and we will act on your instruction within 30 days of receipt. Please email info@ukweightloss.co.uk should you wish to make such a request.
Links to Other Websites
Our website may contain links to other websites run by other organisations. This privacy policy applies to only our website, so we encourage you to read the privacy statements on the other websites that you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them through a link from our website.
Also, if you linked to our website from another website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of the original website.
Rights of Access and Update Information
The accuracy of your information is important to us. If you believe any information we hold about you is inaccurate or out of date please email us at: info@ukweightloss.co.uk
To request details of the personal information that we hold about you please write to Data Protection email: info@ukweightloss.co.uk
Cookie Policy
This website uses Google Analytics to analyse how visitors engage with it. Google Analytics uses âcookies,â which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information anonymously. The information generated by the cookie about your use of our website (including IP address) is transmitted to Google. This information is then used to evaluate visitorsâ use of our website and to compile statistical reports on website activity.
Adexcel Aesthetics Clinic will never (and will not allow any third party to) use the statistical analytics tool to track and/or to collect any Personally Identifiable Information (PII) of visitors to our site.
Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user.
Adexcel Aesthetics Clinic will not associate any data gathered from this site with any Personally Identifiable Information from any other source, unless you explicitly submit that information.
Where appropriate (and if needed), Adexcel Aesthetics Clinic may send statistical data about the visitors to this website to third parties. No individual personally identifiable information would be included in such data sent.
Statistical data that we may send to a third party includes (but is not limited to): the number of visitors to our website on a particular day or the average length of time each person spent on our website.
If you have any questions regarding our privacy policy, you may contact us at:
Data Protection Officer (ICO Number: 00018415615)
Contact us:
Adexcel Aesthetic and Skin Clinic
Lamorna Avenue
Gravesend
Kent
DA12 5PT
Tel: 07405503752
Email: info@ukweightloss.co.uk
As we are regulated with the Care Quality Commission (CQC), they may access records and other personal data as part of their governing activity. You can view their Privacy Notice here.
Congratulations! Youâve reached the end, thanks for taking the time to learn about Adexcel Aesthetics Clinicâs privacy policy. This website and/or privacy policy may be updated from time to time and without prior notice. By continuing to browse and use this website, you confirm that you agree with the terms of our privacy policy as detailed here. If you do not agree with any aspect of our Privacy Policy, please close this website now. These terms are not subject to negotiation.
